We will not collect any personal data from you unless you specifically provide it and we will only use that information for the purposes to which you have consented. We do not ask you to provide any more information than is reasonably necessary to enable you to participate in an activity on our website and to improve the website.
We do not generally disclose your personal information to third parties. We may have to sometimes, in which case we will inform you of our intention to do so when we collect the information and you will have the opportunity to consent to that use or not.
The information that we collect and how we use it
Below are some examples of when we might request your information and how we will use it.
We have newsletters that keep readers up-to-date with information on our books, events, offers etc. If you would like to subscribe to one of our newsletters, we will require you to send us your email address so that we can send the newsletter to you. We may also ask you to provide other information about yourself, such as your name, age, sex and location so that we can personalise your newsletters.
We regularly run competitions and prize draws and, in addition to your answer or entry, we will require you to send us certain information, such as your name and email address. We will only use this information to administer the promotion and for any other purpose to which you consented when you entered.
To be able to buy items from our online shop, you will have the option to register an account with us. We will ask you to provide your name, email address, a password and password reminder, your billing and delivery address and bank details. We use a third-party payment service to facilitate purchases through our site so, by providing us with your information, you consent to us passing that information to our payment service provided for the purpose of completing your transactions.
What are Cookies?
Cookies are small text files that are placed on your computer or mobile device by websites that you visit. They cannot harm your computer and do not contain any information that enable us to identify you personally, they just enable our websites to recognise your computer and to identify certain other non-personal information such as which browser you are using. This information can be used to make the website work, to identify which parts of the site can work better or to analyse how often people visit the site and what they look at. We will not associate this data with any personally identifying information that you may choose to provide to us in other ways.
By your using this website, we imply that you have read this policy and agree to us sending you cookies.
For information about how you can change how your browser deals with cookies, please see the “Managing Cookies” section below.
Which cookies do we use on this site and why?
The list below sets out the main cookies that we use on this site and what we use them for.
|__utma||These are Google Analytics cookies. The Google Analytics tool collects anonymous information about how visitors use our websites, for example how many visitors came to our website and when, what browsers visitors use and how long visitors stay on the site. This data does not contain any information that is personal to you.|
|s_vnum||These are Site Catalyst Analytics cookies. Site Catalyst is an analytics tool that collects anonymous information about how visitors use our websites, for example how many visitors came to our website and when, what browsers visitors use and how long visitors stay on the site. This data does not contain any information that is personal to you.|
|_chartbeat2||This is a Chartbeat Analytics cookie. Chartbeat gives us real time information on visitors to our websites. The information gathered is not information personal to you.|
|Social Media Cookies|
|uit||These are “Add This” social media cookies. These cookies enable users, if they wish, to login to their accounts on social media sites such as Twitter or Facebook and share content from our websites with their friends. These cookies do not allow us access to your accounts or provide us with any confidential information relating to any of your accounts.|
|datr||These are third party Facebook cookies. These cookies enable users, if they wish, to login to their Facebook account share content from our websites with their friends. These cookies do not allow us access to your accounts or provide us with any confidential information relating to your accounts.|
|k||These are third party Twitter cookies. These cookies enable users, if they wish, to login to their Twitter account share content from our websites with their friends. These cookies do not allow us access to your accounts or provide us with any confidential information relating to your accounts.|
|GoBackUrl||These cookies are necessary to enable users on our site to browse and purchase titles. These help perform essential functionality such as remembering what items you have added to your shopping cart, keeping you logged in to your shopping account or remembering your order number.|
|demographics||These are third party cookies placed by YouTube videos we have embedded on the site. We do not control the setting of these cookies so please check the websites of these third-parties for more information about their cookies and how to manage them.|
Third Party Cookies
Some features used on this website may involve a cookie being sent to your computer by a third party. For example, if you view or listen to any embedded audio or video content you may be sent cookies from the site where the embedded content is hosted. Likewise, if you share any content on this website through social networks (for example by clicking a Facebook “like” button or a “Tweet” button) you may be sent cookies from these websites. We do not control the setting of these cookies so please check the websites of these third-parties for more information about their cookies and how to manage them.
How to manage cookies
To make full use of this site, your device must be set to accept cookies otherwise some of its functionality (for example online shopping) may not work.
If you nevertheless want to restrict, block or disable cookies, you can do so by changing your browser settings. If you would like more specific information about how to change your browser settings, please visit www.allaboutcookies.org which has detailed information for each browser as well as more information about cookies in general.
Our Delivery Policy
We use 3rd party vendors to perform your delivery service. We estimate that delivery will take between 2 and 3 working days. Please note that this is an estimate and not a guaranteed and that in some instances delivery may take longer. Please also be aware that some areas may take longer to delivery to due to frequency of deliveries to the delivery zip code.
Our Returns Policy
We hope you enjoy your new book(s), but if you’re not completely satisfied with any of your purchases you can return any items to us in their original condition for a refund within 7 days of receipt.
Returning goods to us is easy – it takes just two simple steps:
Damaged or incorrect items
- Get in touch with our friendly Customer Services team through the Contact Us section or email us at FireFly Press.
- If we request that you return your book(s) to us, please post your purchases to:
25 Gabalfa Road
Including any quoted authorisation number, order number. Unless otherwise stated, we will replace your books using the same service as your original order.
*Please allow up to 21 days for a refund. Please allow 10 days for a replacement. Damaged or faulty books will be replaced immediately when you contact us. We are sorry but we are unable to reimburse any postage costs.
- We’re sorry but do not currently provide refunds for unwanted items. Please contact FireFly Press explaining your situation and at our discretion we may provide store credit. We will not be able to reimburse any postage costs.
How to contact us
25 Gabalfa Road